Bad words from Perodua’s CEO on “deadly” self-illuminating dashboard panel on Myvi and Alza

By now some of you would probably have read about Perodua’s self-illuminating instrument cluster in the Myvi and Alza, alleged to be “deadly” by a retired expat named Wolf Vaupel. I saw it up on my Facebook last weekend. But for those of you not in the loop, PaulTan.org explains the background best.

The German’s wife bought a Myvi in August 2014. He discovers that the car’s self-illuminating meter panel lights up during the day, without the headlamps switched on, and claims in his blog that the feature is “deadly” because a lit up meter panel indicates that one’s headlights are on. This might lead to some forgetting to switch on their headlamps. He further claims that this feature does not comply to international safety standards.

In a media response, Perodua CEO Datuk Aminar Rashid Salleh had issued an official statement on the matter.

Essentially, the COULD-BE-BETTER statement read:
First and foremost, we wish to ensure our customers that our products and services are offered with safety-first in mind which strictly adhere to domestic safety standards set by the Malaysian government via its Ministry and various agencies. In fact, even the first generation Myvi (circa 2005-2011) is Euro 4 certified as Perodua exported to the United Kingdom previously. We have since improved on those safety features for our customers.

That being said, it has come to our attention that a blogger by the name of Wolf Vaupel has accused the Perodua Myvi and Alza of posing high safety risk to our customers.

In his blog posting 10th March 2015, Mr Vaupel claimed that the self-illuminating instrument cluster featured in both the Myvi and the Alza as “deadly”. According to Mr Vaupel’s logic, the self-illuminating instrument panel confuses drivers into thinking that the headlights are on.

We wish to clarify, that based on inquiries made to both the authorities and insurance companies showed that there is no such linkage concerning self-illuminating instrument cluster and road collisions at night. In addition, the self-illuminating instrument cluster is featured on other international brands and we are perplexed on why Mr Vaupel’s attacks are only directed to Perodua.

He further claims that the self-illuminating feature is against international regulations but fails to provide any evidence to his statements. We also wish to clarify, contrary to Mr Vaupel’s claim, that we have replied to his earlier inquiry about the matter.

Being a responsible organisation, we welcome our customers to share their views and grievances with us, however we will not tolerate unfounded allegations and we will take necessary action to protect our rights.

Read more: http://paultan.org/2015/03/16/peroduas-deadly-self-illuminating-meter-panel-official-statement/#ixzz3UbrnjK8m

From a reading of the CEO’s statement, one can evidently see the poor choice of words and approach adopted. BlogTakes highlights the poor choice in bold. Perodua needs a good  Public Relations Consultant to craft a PROPERLY WORDED  STATEMENT THAT EXUDES DIPLOMACY. They need it fast.

As a result, here are some comments from readers at PaulTan.org, many of who clearly show how outraged and riled they are:

Very Disgraceful CEO (Shocking Perodua) on Mar 17, 2015 at 9:02 am
I am shocked at this press release. Looks like PERODUA is so defensive and unethical.

Firstly, you should not go and say the blogger specifically attacked you. He did that in good faith for the betterment of the rakyat of Malaysia and our safety. It is so unbecoming and unethical of a CEO of a company to use words such as “attack”.

Secondly, as a company providing consumer products, the consumer is always right. You, as the CEO, should thank him and say, “we will try to implement this in our forthcoming cars”.

And the worst, low down thing is to “threaten” legal redress. Although not stated in clear words, the sentence and can contrued as Perodua “reserves the legal right without prejudice” to take action.

I have asked many people on this last paragraph and it sounds that Perodua is reserving the right to take legal action on this blogger.

This is so unethical and low down of a company and its CEO. To make matters worse, Perodua gave this press release to all the newspapers and online media.

May I remind Perodua one thing. You and Proton have a free ride in Malaysia. If not for MITI protecting Proton and Perodua and forcing all other manufacturers to push their prices way way way higher than Perodua and Proton, Perodua and Proton would have died long ago.

Be grateful to the rakyat. Be grateful to the comments the rakyat make. The blogger did it in good faith and it was no way an “attack” He was being kind enough to care for the rakyat of Malaysia and inform of such defects. It did not matter whether he was Malaysian or Mat Salleh, it is obvious he criticised in good faith.

It is very clear Perodua is an immature company immediately going out to lash a small tiny puny blogger. It is obvious the blogger must have hit a nerve and his advice must have been good, otherwise, Perodua won’t go all out to come out with a press release and call all the newspapers to get involved. Otherwise, in online forums, there are countless of complaints, why does not the Perodua CEO come out with press releases every other day to object such criticisms?

The behavious of Perodua and its CEO is so shocking. I would never buy a car from such an unethical company who does not know how to take constructive advice from its consumers and buyers.

Again I remind Perodua, if not for MITI protectionism, you won’t exist today in Malaysia. Be grateful to your buyers and the rakyat of Malaysia. Both you and Proton are getting a free ride in Malaysia, be grateful of it.

Like or Dislike: Thumb up 7 Thumb down 2
DonkeyKong on Mar 17, 2015 at 1:12 am
Whatever the denials and refutations, it is still very common to see drivers of cars with always-illuminated instrument panels forgetting to turn on their headlights at night, especially on well-lit road stretches.

The danger is that while the vision of the driver isn’t impaired in any way by not turning on the lights, other drivers have difficulty seeing the car in their rearview and wing mirrors since the headlights are not turned on. It’s just the same as how we may not be able to notice a car next to us if their lights are not turned on during a heavy rain.

Like or Dislike: Thumb up 32 Thumb down 2
Dzulkefli Zainol on Mar 17, 2015 at 6:36 am
A very true statement as I have personally seen many MyVi cars without headlights turned on. Not only that this endangers the driver of that car but most importantly it may lead to excident to others who are caught by surprises. Besides the bright dash board glares the eyes when headlights are not turned on at night which also may endanger the driver.

Like or Dislike: Thumb up 14 Thumb down 2
Very Disgraceful CEO (Shocking Perodua) on Mar 17, 2015 at 9:10 am
This is such healthy comment by the blogger. I too have seen so so many Peroduas driving without their lights on in the night.

Pity the blogger. He gives a valid and good constructive criticism, he gets shot down badly.

So many times I have flashed and flashed and flashed at Perodua cars who don’t have their lights on. they completely ignore me because the HONESTLY believe their lights are really on.

So dangerous. So so so dangerous.

Like or Dislike: Thumb up 4 Thumb down 0
Rafy Azman on Mar 17, 2015 at 7:16 am
ok sorry for not understanding this claim u made but isnt there headlamp indicator on the dashboard? Or at least u can tell that the headlamp is on by looking at the lever switch(usually on the right hand side of the steering wheel-the same lever used to indicate turn signal)?

Like or Dislike: Thumb up 3 Thumb down 0

PERODUA = 1MDB on Mar 17, 2015 at 9:23 am
Small complaint but Perodua, like all Government department, must have big meeting, press conference, minum teh, makan kuih lapis and karipap to brainstorm this issue.

This is typical Malaysian company. Now, Perodua will have about ten different meetings to discuss how to combat this blogger. Each meeting, they can eat karipap, makan kuih lapis and minum teh.

Hello Perodua, concentrate on improving your cars. That is more important.

Like or Dislike: Thumb up 1 Thumb down 0
PERODUA = 1MDB on Mar 17, 2015 at 9:24 am
Like 1MDB, Perodua is hiding its head under the carpet. Don’t want to face issues.

Like or Dislike: Thumb up 1 Thumb down 0
tokmoh. on Mar 17, 2015 at 9:29 am

In iriz, it’s next to right indicator, above ABS light.

http://paultan.org/2014/11/07/toyota-corolla-altis-1-8g-officially-introduced/corolla-altis-1-8g-optitron/

In Altis, it’s between revmeter and temperature needle.

Like or Dislike: Thumb up 1 Thumb down 0
Maserati(Official) on Mar 16, 2015 at 6:47 pm
Perodua only know how to whine like small kid, improve la

Like or Dislike: Thumb up 41 Thumb down 23
sudonano (Member) on Mar 16, 2015 at 6:47 pm
The German dude does have a point, while I do believe you should be stupid to not turn on the lights at night and not realise the gearshift, dashboard lights are all off at night, Toyota, BMW, Mercedes and Audi all have a “lights on” indicator. Even Proton’s Suprima, Preve, and I believe the Persona and Exora have it too. It’s an odd oversight though.

Well-loved. Like or Dislike: Thumb up 90 Thumb down 4
tokmoh. on Mar 16, 2015 at 6:55 pm
I don’t think Persona facelift had “lights on” indicator, not earlier batches at least. Now dunno if they changed it or not.

Like or Dislike: Thumb up 8 Thumb down 6
Rex on Mar 16, 2015 at 7:19 pm
Proton did installed lightlamps indication on Persona as my parent both drive the 1st gen and the elegent version, as instead of such a big debate on self-illumination….i think the government need to educate or even impose stricter law on ppl who do not even on their headlamp even at night worst still during vry heavy rains

Like or Dislike: Thumb up 18 Thumb down 2
tokmoh (Member) on Mar 16, 2015 at 9:59 pm
Didn’t notice any when I drive my friend’s.

It may be driver’s fault, but the meter panel is misleading driver.

Old school works best, why fix something not broken? Why can we used to drive without panels lighting up at daytime?

Like or Dislike: Thumb up 13 Thumb down 2
Gargantia on Mar 16, 2015 at 6:52 pm
As mentioned last post, Bolehland car have np responsibly and only know how to BLAME on Rakyat or foreigners making issues…

We’re Rakyat Right? All only available are Stupid and Lousy “Cronies Right” in Bolehland.

Like or Dislike: Thumb up 53 Thumb down 27
notatool on Mar 16, 2015 at 7:20 pm
Start saying Malaysia instead of Bolehland first then talk…

Like or Dislike: Thumb up 47 Thumb down 11
Lpost on Mar 16, 2015 at 7:27 pm
Maybe he is originate from ‘Timor Leste’..haha

Like or Dislike: Thumb up 11 Thumb down 16
Gargantia on Mar 16, 2015 at 7:46 pm
And that why your beloved DrM still in power over your brain and mind…

Like or Dislike: Thumb up 6 Thumb down 34
Ayooo on Mar 16, 2015 at 6:59 pm
Safety first? What a joke. They cant even fit a simple sensor to detect if a door is properly closed or not. How many myvi with their door not properly closed driving on the road do you see everyday? Worst still if a child is sitting in there.

Like or Dislike: Thumb up 37 Thumb down 10

bbbb on Mar 16, 2015 at 7:54 pm
Drive a first gen.myvi u will know

Like or Dislike: Thumb up 18 Thumb down 3
cccc on Mar 17, 2015 at 12:31 am
..and first gen alza too. sometime my door sensor stop working, until i make ‘manual’ adjustment with my finger. Works for 3 days and it happens again.. all these for the last 3 yrs.

Like or Dislike: Thumb up 6 Thumb down 0
whynot on Mar 17, 2015 at 3:26 am
I agreed that Myvi door switch fails in less than 5 years. My Myvi was year 2010. Both back passenger door switch failed to lights up when it is not closed properly. Does this happened to all Myvi owners also? Please enlighten me please…

Like or Dislike: Thumb up 6 Thumb down 0
BLT_Club on Mar 16, 2015 at 7:00 pm
If a driver does not know his/her lights are not on at night, the driver does not belong on any road. Seriously, you have to be a special kind of clueless to not know. Stop blaming car manufacturers, the driver is responsible.

Like or Dislike: Thumb up 61 Thumb down 15
tokmoh. on Mar 16, 2015 at 7:21 pm
It can actually happen if one is driving along routes entirely well lit eg busy commercial spots like SS15 subang. It’s quite common to see people driving in this area with lights off.

Fortunately it’s easier to see these cars at these area, just hope they realise their lights are off when they drive to darker areas.

Like or Dislike: Thumb up 30 Thumb down 4
Honda City Got the Same Problem on Mar 16, 2015 at 7:05 pm
I just saw yesterday the new Honda city lady driver at around 9.30pm along the highway which was lit up, the driver was completely obvious that she did not on her car head lamps at all, passing next to the lady driver, I could easily see her face glowing in the colors of the instrument cluster lights, blue and white lights, which she would have though her car lights is on. Again, this was the latest Honda City model Spec V 2015 as the had new registration number plates.

Like or Dislike: Thumb up 35 Thumb down 5
dumb driver hater on Mar 16, 2015 at 7:07 pm
tbh, p2’s reply is dumb, because it produced such a “technology” that makes the drivers dumb by confusing such that it’s illuminated even without headlights are on.

and p2 is also accusing other international brands of using such technology without the headlight indicator which p2 is missing in the Alza and Myvi.

and the statement says that the headlights are not on during night time, it’s not “deadly”. wow, i wish you p2 guys can just turn off the headlights and drive during midnight since it’s not “deadly”.

congratulations on the reply perodua, i hope you guys get sued.

Like or Dislike: Thumb up 40 Thumb down 8
TEC on Mar 16, 2015 at 7:10 pm
safety first in mind ? your product in basic level trim no ABS and your high end model no ESP. so this is p2 idea of safety first ??

Like or Dislike: Thumb up 30 Thumb down 1
Azlan Aziz on Mar 16, 2015 at 7:20 pm
Ok, now i understand why. Before this a few times i try to tell (by body sign mostly) a few myvis that their headlamp is not switch on (at night). But seems the message didnt get thru. I been wondering, how can they not noticed it because their meter panel shud be dark when the headlamp not on. But now i know why they didnt noticed it

Like or Dislike: Thumb up 27 Thumb down 1
Singh on Mar 16, 2015 at 7:44 pm
Quite an ‘arrogant’ statement issued by the Produa CEO. He could have worded it in a more respectable manner.
After having issued such statement, it’s quite laughable now how come the new 2015 Perodua Myvi facelift has reverted back to a more ‘safer’ traditional backlit instrument cluster which now doesn’t light up until the headlights are properly switched on?!
I guess the German guy did make a point after all, and wasn’t even been thanked properly.

Like or Dislike: Thumb up 47 Thumb down 1
stan on Mar 16, 2015 at 8:02 pm
Trying to divert attention?

What has euro 4 or for that matter what euro standards the engine certified got to do with the issue at hand?

Terrible response..

Like or Dislike: Thumb up 15 Thumb down 2
tokmoh (Member) on Mar 16, 2015 at 9:45 pm
Typical crony mentality, u kutuk I, u seditious.

If in Europe, consumer rights, health and safety inspectors will investigate and u think they’ll accept such response? They’ll be banned like Lotus now banned in USA for not being safe enough. Not only that, with such rude response mocking consumers’ intelligence, they’ll get shamed and lose reputation.

Of course other cars got self illuminating, but at least they have indicators in some way to tell the lights are on/off.

Perodua? The fact many comments here spotted numerous Myvi drivers with lights off, I rest my case.

Like or Dislike: Thumb up 10 Thumb down 1
Painter on Mar 16, 2015 at 8:18 pm
Perodua CEO need not be so uptight in his reply.

He needs to chill out.

Like or Dislike: Thumb up 15 Thumb down 3
CC on Mar 16, 2015 at 10:04 pm
Cause the CEO never drive MYVI and they don’t understand the MYVI driver needs. CEO knows how to reply mail only.

Like or Dislike: Thumb up 10 Thumb down 1
therealmaserati on Mar 16, 2015 at 8:21 pm
Thats why I always see Myvis driving without their headlamps on at night.

Cuz the light frm the speedo is so bright some drivers think their lights are on!

Like or Dislike: Thumb up 12 Thumb down 2
MFMG on Mar 16, 2015 at 8:34 pm
Sorry to say but this illuminating panel technology is dangerous indeed.it does confuse the driver.my wife experienced once from sg.besi until we reached home at senawang.and recently there are drivers which didn turn on d headlamp on hiways.

Like or Dislike: Thumb up 6 Thumb down 0
Concerned on Mar 16, 2015 at 9:07 pm
They should taken the mr V statement and improvise besides talking of allegations.. Its already a feedback from a customer..

Like or Dislike: Thumb up 6 Thumb down 1
fozi on Mar 16, 2015 at 9:10 pm
THE GERMAN GOT A POINT THERE BUT THIS P2 CEO REPLY IS SO BLOODY DEFENSIVE AND ARROGANT….. TYPICAL CORNERED BOSS WITHOUT INTEL…

Like or Dislike: Thumb up 12 Thumb down 2
Tiger on Mar 16, 2015 at 9:11 pm
Why such a defensive and rude reply?? Instead of finding a solution ( maybe a recall ) this guy went to accuse the customer of ” targeting” his company and challenged him to provide evidence that the car matched international standards…excuse me, it is on the manufacturers onus to PROVE that they complied with such standards, not the buyer!!the fact that they reverted back to ” traditional” display on later models proved something…thanks, u just loat another potential buyer with such arrogance

Like or Dislike: Thumb up 10 Thumb down 0
kadajawi (Member) on Mar 17, 2015 at 12:09 am
There is probably no such standard written down in some rule book, however it’s how cars are usually made. Imagine them switching gas and brake pedal. Might be legal, but it will lead to accidents.

Like or Dislike: Thumb up 3 Thumb down 0
powershot (Member) on Mar 16, 2015 at 9:23 pm
myvi is still not a safe car
Busybee on Mar 16, 2015 at 9:59 pm
Am i really understanding this comments right? From the dawn of instrument cluster the lights would dim when you switch on the headlights . Therefore if the instrument lights are glaring in ur face means ur outside lights are off.. How the hell can someone think the opposite. Even all German makes are the same. “The lights on” indication is because of auto head light not so to tell u just switched on the lights. Expat Germans are the rejects of their own country cause they can’t qualify to work in their field of speciality hence leave to 3rd world and developing nations.

Like or Dislike: Thumb up 3 Thumb down 5
Jacques on Mar 16, 2015 at 10:09 pm
Datuk Aminar Rashid Salleh thanks for standing out regarding to this issue. But as a Perodua customer myself, I would appreciate if Datuk could elaborate further on how Perodua comply towards the international standards.

Like or Dislike: Thumb up 4 Thumb down 2
Myazlan on Mar 16, 2015 at 10:19 pm
perodua ceo should thank this german guy instead of threatening to sue him.
When people give sincere comment to improve, we should appreciate. Not threaten or condemn.

Like or Dislike: Thumb up 8 Thumb down 3
Think on Mar 16, 2015 at 10:56 pm
Well, you can blame car manufacturers all you want, about this and that. In the end, it is the responsibility of the driver to ensure that they are well prepared for the conditions ahead. we humans are becoming more dependent on technology, which can be both good and bad. you cannot let an instrument cluster illumination be the final deciding factor to show that you are ready to drive at night. Check your surroundings, if im not mistaken in a myvi, instrument cluster light is always on, but what about the aircon controls? radio buttons? gear console? i dont think these are always lit up unless you yourself flip the switch. just my 2 cents

-peace-

Like or Dislike: Thumb up 3 Thumb down 2
kadajawi (Member) on Mar 17, 2015 at 12:16 am
Most other cars, until recently all other cars have tje dashboard lights off until you turn on the lights. So if you are used to those you can indeed be misled. Of course if you have driven the car more than once at night you should notice that that isn’t a clear indicator in this model. But if it lacks the small green and blue light telling you headlights are on that is indeed bad.

And the SA should have told him when handing over the keys that this model has the dashboard lights on all the time, so you need to pay attention to the center console lights.

Like or Dislike: Thumb up 3 Thumb down 0
Observer on Mar 16, 2015 at 11:10 pm
Just one question Aminar….

If it’s not a safety concern why did you switch back the meter cluster of Axia and Myvi 2015 to the way that the German expat said it should be??

LOL…APTB…

Like or Dislike: Thumb up 10 Thumb down 1

another observer on Mar 17, 2015 at 12:09 am
Thats why others always let their middle finger going up whenever they saw myvi and alza on the road – at night!! Phuuiih..

Like or Dislike: Thumb up 9 Thumb down 1
M Shahril on Mar 17, 2015 at 1:27 am
I’m glad to see Malaysian company take charge of customer complaint and comment. My wife report a complaint to Nissan before but to date there were no response. This shows that Malaysian company has higher responsibility of their product.

Like or Dislike: Thumb up 1 Thumb down 6
atilla on Mar 17, 2015 at 1:45 am
Indication? Seriously? U need indication just to tell ur light is on or off? When u knew u’ll drive at night, automatically ur brain will connect to ur bodies to lift ur hand to switch on the light. Closed door will result ur autolock functioning when u step on the brake. Dun worry, next time perodua will install farting meter on the dashboard too, for our passenger safety.

Like or Dislike: Thumb up 1 Thumb down 9
kadajawi supporter on Mar 17, 2015 at 1:47 am
Well.. if you are going to improve safety, japanese told us to follow 4M sequence which is Machine, Material, Method and lastly Man… the most expensive to the most cheaper… and Japanese told us to ensure fool-proof (pokayoke) system installed… they also told us to do this and that.. but contradict to that, why such they not applied those prevention system for headlights in Myvi and Alza?

I used to work with p2.. and I still believe proton are better in term of vehicle safety sankaku ‘s’ item rather than p2… hope JPJ can re-check the gazetted regulations and explain to public what is the standards set by Malaysian law for this item…

Like or Dislike: Thumb up 5 Thumb down 1
Kumar on Mar 17, 2015 at 2:29 am
The CEO proudly exclaimed that the Myvi is Euro 4 certified. Does he really know the meaning of that actually? Because Euro 4 certification refers to the type of fuel compliant, but certainly is not referring to any safety standards.

Like or Dislike: Thumb up 8 Thumb down 0
Thomas on Mar 17, 2015 at 4:48 am
When a car’s instrument panel confuses the driver to not really knowing whether the car’s headlights are switched “on” or “off”, doesn’t this constru for a major rectification safety recall to be carried out?
safety 1st on Mar 17, 2015 at 8:55 am
“there is no such linkage concerning self-illuminating instrument cluster and road collisions at night.”
I am surprised how a CEO can make such a statement. The concerns raised by the German’s blogger was that without a headlight indicator, his wife couldn’t tell whether her car’s headlight switch on or not. When she drives her car without the headlight on especially at night, this will risk on collision. That is the linkage mr CEO.

BMW F10,pre facelift, for instant, have a self illuminating cluster that changes from white light to amber depending on the surrounding light intensity. If you get into a basement of a building, the cluster will change from white to amber even if you switched off the headlight (and all the ambient light inside the car will automatically illuminate), even though you cant tell if your headlight is switch on by just looking across the windshield since the daytime running light still illuminating quite a gleaming light, the driver will only know that his headlight is switched on by 1. Looking at the light switch, 2 By looking at the headlight indicator in the cluster.

So if mr German here so used to driving his German car, then he will surely gets confused with our 3rd world car.

Like or Dislike: Thumb up 0 Thumb down 0
miza pilah on Mar 17, 2015 at 9:08 am
Let the RnD people implement the best product for up-to-date cars, people will get used to new products, Perodua shud proceed with state-of-the-art cars. Syabas Perodua.

Like or Dislike: Thumb up 0 Thumb down 1

Read more: http://paultan.org/2015/03/16/peroduas-deadly-self-illuminating-meter-panel-official-statement/#ixzz3UbqZR1iy

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